Privacy Policy
What Information We Collect
We may collect personal information such as:
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Your name, address, and contact details
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Health and medical information relevant to your care
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NDIS details or other funding information
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Emergency contacts and family or guardian details
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Information about the services you receive from us
How We Use Your Information
We use this information to:
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Deliver personalised care and support
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Communicate with you and your representatives
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Meet our legal and NDIS obligations
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Improve our services and monitor quality and safety
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.
Who We Share Information With
We only share your information with:
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Service providers who assist in delivering support
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Relevant healthcare or allied health professionals
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The NDIA or other regulatory bodies where required
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Your authorised guardians, representatives, or family (with consent)
Your Rights
You have the right to:
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Access the personal information we hold about you
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Request corrections or updates
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Withdraw consent (where applicable)
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Make a complaint if you believe your privacy has been breached
Privacy and Young People
We take extra steps to ensure privacy and confidentiality when supporting children and young people. Where appropriate, we involve guardians and carers in privacy decisions and always aim to respect the voice and rights of the child.
If you have any concerns about your privacy or the handling of your information, please contact us at:
Redirection Care Services
Contact: Jeremiah Nanai 0407 660 039 or jeremiah@redirectioncare.com.au
We may update this policy from time to time in line with legal changes or service improvements.